Medibank is one of the leading suppliers of health insurance, life, travel and pet insurance in Australia.
Like many websites, this website collects information from its visitors both by permitting you to communicate directly with us via e-mail and feedback forms. Some of the information that you submit may be personally identifiable information (that is, information that can be uniquely identified with you, such as your full name, address, e-mail address, phone number, and so on).
Passive Information Collection
As you navigate through a website, certain information can be passively collected (that is, gathered without you actively providing the information) using various technologies and means, such as Internet Protocol (IP) addresses, cookies, Internet tags, and navigational data collection. Information collected includes server addresses, top-level domain names, dates and times of visits to the website, pages accessed and documents downloaded, previous websites visited and the type of browser used.
We use IP addresses on this website. An IP Address is a number assigned to your computer by your Internet service provider so you can access the Internet and is generally considered to be non-personally identifiable information, because in most cases an IP address is dynamic (changing each time you connect to the Internet), rather than static (unique to a particular user's computer). We use your IP address to diagnose problems with our server, report aggregate information, determine the fastest route for your computer to use in connecting to our website, and administer and improve the website. A "cookie" is a bit of information that a website sends to your web browser that helps the website remember information about you and your preferences.
"Session" cookies are temporary bits of information that are erased once you exit your web browser window or otherwise turn your computer off. Session cookies are used to improve navigation on websites and to collect aggregate statistical information. This website uses session cookies.
"Persistent" cookies are more permanent bits of information that are placed on the hard drive of your computer and stay there unless you delete the cookie. Persistent cookies store information on your computer for a number of purposes, such as retrieving certain information you have previously provided (for example, passwords), helping to determine what areas of the website visitors find most valuable, and customising the website based on your preferences. This website uses persistent cookies.
We do not use Internet tags at this website.
"Navigational data" ("log files", "server logs", and "clickstream" data) are used for system management, to improve the content of the website, market research purposes, and to communicate information to visitors. This website uses navigational data.
Information which we may collect through the website includes:
Use and Disclosure of Information
If you provide personally identifiable information to this website, we may combine such information with other actively collected information unless we specify otherwise at the point of collection. We will take reasonable measures to prevent personally identifiable information from being combined with passively collected information, unless you consent otherwise.
In addition, we will make full use of all information acquired through this website that is not in personally identifiable form.
In addition we may use or disclose personal information that we collect about you:
Access, Correction and Deletion
You are able to request access to the information that is being held about you (contact details below). We will provide you with details of the personally identifiable information and for what purposes it is being held. We will also provide you with details of how we collect, use, hold and disclose this information.
You may also request that we update or amend any personally identifiable information being held about you. We will take reasonable steps to update or correct as soon as possible any information in our possession via this website that you have previously submitted that is inaccurate, incomplete, out-of-date or misleading.
Security and Transborder data flow
We take reasonable steps to protect your personally identifiable information as you transmit your information from your computer to our website and to protect such information from loss, misuse, and unauthorised access, use, modification, disclosure, alteration, or destruction.
However, you should keep in mind that the transmission of information over the Internet is not completely secure or error-free. In particular, e-mail sent to or from this website may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail.
Personal data will not be transferred outside Australia unless we reasonably believe that the information will remain subject to principles for fair handling of the information which are substantially similar to the National Privacy Principles and will not be collected, held, used or disclosed by the recipients of the information in a manner inconsistent with this policy.
Links to Other Websites
Your use of this website is subject to our Terms and Conditions of Website Use which can be found here.
How to Contact Us