Most items listed on our site are In Stock and ready to ship within 48 business hours. Occasionally, we must fulfill your order from a remote location and there may be a slight delay in shipping the product out to you. Should an item on your order be affected and can not ship within 48 business hours you will be notified by email.
Some items are offered with customization options (heat press, tackle twill, skate sharpening.). If you choose a customization option, please allow for additional time for the item to be customized and shipped to you. The additional time required for customization varies from several days to several weeks depending on the options you choose. Most customizations can be done in 2-3 days. You will be notified on any delays and will have the opportunity to change your order.
- In-stock items
Most items on our site are In-Stock in our location at Medibank Icehouse and available for shipment within 48 business hours. We will begin to process your order within 24 hours from being placed online. Your items will be shipped once the item is located in store, your payment is approved, and the billing/shipping address is verified.
For example, if you order an In-Stock item on Monday morning that leaves the store in 1-2 full business days, it will leave the store by end-of-day Wednesday unless otherwise notified. After your order leaves our store, delivery times vary according to the shipping method you select during checkout and the location of your shipping address. Please note that business days are Monday-Friday, excluding public holidays.
- Special order items
We strive to have a wide selection of items online at all times for you to purchase. If you should see an item that is not available in your size please contact Medibank Icehouse to inquire about the possibility of special ordering the item. We will be happy to order an item for you if possible. Please be aware that there is a 2-8 week delay (depending on product) in getting in your special order and additional shipping costs may be required. After which it will be shipped out to you.
- How we ship
Orders are processed directly at Medibank Icehouse. Shipping method will vary depending on size and weight of the item. The majority of items will be sent via courier or Australia post. Should you require an item urgently please contact us and we will send the item express via Australia Post, UPS, Fedex or Courier, please note additional charges may apply.
- Choosing a shipping method
Delivery times are calculated in business days, weekends, holidays and the day of shipment does NOT count towards the delivery time.
- Billing discrepancies
Please be advised that Orders with Different Bill to and Ship to Addresses, Card Holder Name Different than Name on Order, or other issues may be subject to delays due to our strict verification process, you may receive a call to confirm information before order is shipped.
Orders leaving Medibank Icehouse are picked up Mondays through Fridays only. Overnight orders that ship on Friday will be delivered the following week. Medibank Icehouse does not provide a weekend shipping method.
- Shipping to PO Boxes
Medibank Icehouse will not ship to PO Boxes, please use a physical street address. Orders that are refused will be charged the original shipping plus return shipping to us.